Responsible Gaming

Responsible gaming is the principle of engaging in gambling activities in a conscious and controlled manner, ensuring entertainment remains safe and enjoyable. At magicred, accessible via magic-red.ca, we are committed to supporting players in maintaining control over their gaming behavior. We provide tools, information, and assistance to help every player make informed decisions and enjoy a balanced gambling experience.

Risk Awareness

Awareness of potential risks associated with gambling is essential for maintaining control and preventing harm. Signs that may indicate problematic gambling behavior include:

• Frequently placing bets more often than intended;
• Thinking about gambling or the casino during times when not playing;
• Increasing stakes or chasing losses to recover previous bets;
• Borrowing money or neglecting personal responsibilities due to gambling;
• Experiencing mood swings or irritability related to gambling outcomes.

To assist you in recognizing such behavior, please consider the following self-assessment statements. If you answer "Yes" to several of these, it may be prudent to reflect on your gambling habits:

1. Do you often find yourself preoccupied with thoughts about gambling?
2. Have you tried to cut down or stop gambling but were unsuccessful?
3. Do you gamble to escape from personal problems or relieve feelings of helplessness?
4. Do you gamble until your money runs out or borrow money to continue gambling?
5. Has your gambling behavior caused difficulties in your personal, professional, or financial life?

If you recognize these signs in your behavior, we encourage you to use the support and tools available through magicred or seek professional assistance.

Limits & Tools

magicred provides various self-limiting tools designed to help you maintain control over your gambling activities. These include deposit limits, session timers, and breaks (Time-Outs).

Setting Deposit Limits

You can set personalized deposit limits on your account to control how much money you add to your balance over specific periods. The limits can be configured as follows:

• Daily deposit limit: Set the maximum amount you can deposit in a 24-hour period.
• Weekly deposit limit: Restrict deposits over a 7-day period.
• Monthly deposit limit: Cap your deposits within a 30-day window.

To establish your deposit limits, log into your personal account at magic-red.ca and navigate to the "Responsible Gaming" or "Account Limits" section. Enter your preferred limit amounts in Canadian Dollars (CAD). Once set, these limits apply immediately and cannot be overridden by further deposits exceeding the established amounts.

Session Timers

Session timers allow you to manage the duration of your gaming sessions. You can enable a timer to receive notifications or automatic logout prompts after a predetermined time, helping you avoid excessive play.

Set session duration preferences via your account settings under "Session Time Management."

Enabling Breaks (Time-Outs)

If you feel the need to take a short break from gambling, magicred offers a "Time-Out" feature. This allows you to temporarily suspend your account for a period of 24 to 72 hours.

To activate a Time-Out, access your Responsible Gaming settings, select the desired duration, and confirm your choice. During this period:

• You will be unable to place bets or make deposits;
• You will remain able to withdraw your balance;
• Log-in attempts will be blocked for security reasons.

At the end of the Time-Out, your account will automatically be reactivated unless further self-exclusion measures have been applied.

Self-Exclusion

magicred respects and supports players wishing to self-exclude from gambling activities either temporarily or permanently. Self-exclusion is a powerful tool designed to help players take a necessary and constructive break from gambling.

How to Self-Exclude

1. Log in to your account at magic-red.ca.
2. Navigate to the "Responsible Gaming" or "Self-Exclusion" section within your account.
3. Select the desired exclusion period. Available options range from a minimum of 6 months up to a permanent (lifetime) exclusion.
4. Read all terms, conditions, and consequences associated with self-exclusion carefully.
5. Confirm your decision to self-exclude by following on-screen prompts. This usually requires affirming your understanding that this action is binding for the chosen duration.

Consequences of Self-Exclusion

• Account access will be blocked during the exclusion period; you will not be able to log in or place wagers.
• You will be unable to deposit funds until the exclusion is lifted or expires.
• Withdrawals from your available balance remain possible; however, no new deposits will be permitted.
• Once self-exclusion is active, it cannot be reversed prematurely to protect your wellbeing and maintain compliance with regulatory requirements.

If you require assistance or wish to discuss your self-exclusion, our dedicated Responsible Gaming team is available to support you via the contact information provided below.

Support Resources

Seeking professional help or additional support is a responsible step if you or someone you know experiences difficulties related to gambling. Below are reputable organizations that offer confidential assistance, counseling, and community support:

• GAMCARE - A leading UK-based national charity providing free information, advice, and support for anyone affected by gambling problems. Services include a 24-hour helpline, counseling, and self-help resources.
  Website: www.gamcare.org.uk
  Helpline: +44 345 6000 133 (UK number, accessible internationally)
• Gamblers Anonymous - An international fellowship of people who have experienced gambling addiction, providing peer support and meetings worldwide.
  Website: www.gamblersanonymous.org
  Contact via website for local meeting information.
• Problem Gambling Helpline (Canada) - Provincial and national support lines dedicated to helping Canadians with gambling concerns.
  Website: www.problemgambling.ca
  Phone: Depending on province, toll-free helplines are available; please consult local listings or provincial health services.
• European Gambling Help Services - Provides multilingual support and resources throughout Europe.
  Website: www.europeangamblinghelp.eu

These organizations offer confidential support and can guide you toward recovery through counseling, self-exclusion programs, and support groups.

Help for Family

Supporting a loved one with gambling addiction can be challenging but vital to their recovery. Effective communication and involving them in seeking help are key steps. Here are some recommendations for families and friends:

• Approach the conversation with empathy: Express concern without judgment or blame, focusing on their wellbeing.
• Encourage them to seek professional help: Suggest contacting support organizations, counselors, or psychotherapists specialized in gambling addiction.
• Offer to accompany them: Attending meetings or therapy sessions together can provide emotional support.
• Seek family support groups: Engaging in forums and chats with others experiencing similar issues can provide relief and advice.

Recommended family support resources include:

• Gam-Anon Canada: A support group for family and friends of gamblers.
• Gamblers Anonymous Family and Friends: Provides information and community support.
• Consultation with licensed psychotherapists or counselors specializing in addiction treatment.

Operator's Commitment

magicred upholds the highest standards for responsible gaming practices in compliance with Canadian regulations and international industry standards. To protect our players, we employ internal risk-check procedures designed to identify problematic gambling behaviors early.

Behavior Analysis and Warning System

Our systems continuously monitor player activity patterns, including betting frequency, bet sizes, session lengths, and account fund flows. When behaviors indicative of potential risk or harm arise, automated warning messages are sent to the player to prompt reflection and encourage safer gambling practices.

Proactive Support Contact

In exceptional cases where risk patterns persist or escalate, our responsible gaming team may proactively contact the player to offer tailored advice, support options, or to discuss self-limiting tools. This outreach is conducted discreetly and prioritizes the player's privacy and dignity.

Transparency and Compliance

All risk management measures conform to regulatory requirements and are regularly reviewed to ensure efficacy, fairness, and compliance. magicred is licensed by recognized authorities including the Malta Gaming Authority (MGA/CRP/148/2007) and the UK Gambling Commission (C42296), ensuring adherence to strict responsible gambling frameworks.

Updates

Any material changes to this Responsible Gaming policy or related terms will be communicated promptly to players. Notifications may be issued through:

• Email messages sent to the registered email address;
• Visible banners or notices on magic-red.ca homepage and account sections;
• Updates posted within the Responsible Gaming page.

Please ensure your contact details are up to date to receive all important communications.

Last update of this page: June 2025.

Contact & Feedback

For any questions, concerns, or requests relating to responsible gaming, please contact the magicred Responsible Gaming Department using the following channels:

• Email: [email protected]
• Phone: Currently not specified; please refer to magic-red.ca/contact for updates.

If you wish to submit a request for self-control tools, support, or provide feedback, please use the responsible gaming contact form available under your personal account's Responsible Gaming section.