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Magic Red Casino
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At magicred, we are committed to providing an exceptional gaming experience tailored to our players in Canada. We understand that clear, accessible, and responsive communication is the cornerstone of trust in the online gambling industry. Whether you have inquiries regarding account verification, bonus terms, technical performance on magic-red.ca, or responsible gaming tools, our dedicated support team is available to assist you with professional precision.

Customer Support Channels

Our support infrastructure is designed to cater to both immediate assistance needs and complex regulatory inquiries. We employ a multi-channel approach to ensure that all player concerns are addressed efficiently and in compliance with applicable standards.

  • General Inquiries & Assistance: For questions regarding game rules, platform navigation, or general account management.
  • Technical Support: For assistance with login issues, gameplay interruptions, or website functionality on magic-red.ca.
  • Verification & KYC (Know Your Customer): For submitting identification documents required under anti-money laundering (AML) regulations.
  • Responsible Gaming: Dedicated support for setting deposit limits, cooling-off periods, or self-exclusion requests.

Send Us a Message

For your convenience, you may use the secure contact form below to reach our team directly. Please ensure that your email address is entered correctly to facilitate a prompt response.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Direct Contact Information

In addition to the form above, you may contact us directly via email or mail. We recommend using email for matters requiring the attachment of documents or detailed explanations of complex issues.

Corporate Identification & Legal Address

magicred is a brand owned by Aspire Global International LTD. Transparency regarding our corporate identity is a key part of our regulatory compliance.

  • Operating Company: Aspire Global International LTD
  • Company Registration Number: C42296
  • Legal & Mailing Address:
    St. George's Business Centre, Floor 5,
    St Julian's, Malta
  • Licensing Authority: Malta Gaming Authority (MGA)
  • License Number: MGA/CRP/148/2007 (Valid through 2025)

Dispute Resolution & Complaints

If you have a formal complaint regarding the services provided on magic-red.ca, we encourage you to contact our support team first to resolve the issue internally. Our team is trained to handle disputes fairly and in accordance with our Terms of Service.

  1. Internal Escalation: If your initial inquiry is not resolved to your satisfaction, you may request that your case be escalated to a Senior Support Manager.
  2. Alternative Dispute Resolution (ADR): Should an internal resolution not be reached, players have the right to contact an independent ADR entity or the Malta Gaming Authority (MGA) directly for further adjudication.