Privacy Policy

This Privacy Policy explains how magicred collects, uses, discloses, and protects the personal data of its players and visitors to the website magic-red.ca. It applies to all individuals who register or access services provided by magicred within Canada. This policy is effective as of June 2025 and outlines your rights and our obligations under applicable Canadian privacy laws and industry standards.

Who We Are

magicred is operated by Aspire Global plc, a company registered as a Limited entity under company registration number C42296. Our legal and operational headquarters are located at:

St. George's Business Centre, Floor 5,
St Julian's, Malta

magicred holds the following valid gaming licenses through 2025:

Malta Gaming Authority: License number MGA/CRP/148/2007
UK Gambling Commission: License number C42296
Swedish Gambling Authority: License details valid through 2025

We operate in Canada as a regulated market region and comply with all applicable Canadian regulatory requirements related to online gambling and data protection.

For any privacy-related inquiries or to exercise your data protection rights, please contact our Data Protection Officer (DPO) via email at: [email protected].

What Personal Data We Collect

magicred collects various categories of personal data to provide and improve our casino services:

Personal Data: Full name, date of birth, email address, telephone number, residential address, and government-issued identification details necessary for identity verification and compliance with regulatory obligations (e.g., Know Your Customer (KYC) and Anti-Money Laundering (AML) checks).
Technical Data: IP addresses, device identifiers, browser type and version, operating system, and server logs to ensure security, optimize website functionality, and support troubleshooting.
Payment Data: Financial information including payment card details, transaction history, and billing information required to process deposits, withdrawals, and winnings payouts securely.
Behavioral Data: Data on user interactions such as betting history, game preferences, clicks, session duration, and other activity to personalize the user experience and detect fraudulent or irregular behavior.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies that enable session management, analytics, and targeted advertising.

Legal Basis for Processing

magicred processes your personal data on the following legal grounds in accordance with Canadian privacy laws and applicable regulatory standards:

Consent: Where required, your explicit consent to collect and process personal data, such as marketing communications and use of cookies (excluding strictly necessary cookies).
Contractual Necessity: Processing is essential for entering into and performing the contract of casino services with you, including account management and payment processing.
Legitimate Interests: Protection of the integrity of our platform through anti-fraud measures, ensuring security, and conducting analytics aimed at service improvement, provided these do not override your privacy rights.
Compliance with Legal Obligations: Fulfilment of regulatory duties such as identity verification, AML reporting, and cooperating with law enforcement or regulatory authorities.

Purpose of Processing

Your personal data is used for the following specific purposes:

To provide you with casino services including registration, gameplay, and withdrawal of winnings.
To verify your identity and age in compliance with legal and regulatory requirements.
To improve service quality by analyzing behavior patterns and user feedback.
To send marketing communications, promotions, and newsletters where you have given your consent.
To prevent fraudulent activities and ensure the security and integrity of our gaming platform.
To fulfill legal obligations such as reporting to regulatory bodies and auditors.

Disclosure & Sharing

magicred may disclose your personal data under the following circumstances and to the following categories of recipients:

Payment Service Providers: Banks, payment processors, and financial institutions to complete deposit and withdrawal transactions.
Service Providers and Technical Partners: IT and software vendors, platform maintenance teams, customer support services, and data hosting companies who assist in the operation of the site.
Regulators and Law Enforcement: Relevant authorities, oversight bodies, or courts when required by applicable law, regulation, or legitimate demand.
Affiliates and Business Partners: Entities within the Aspire Global plc corporate group or marketing affiliates, where necessary for providing services or marketing activities.
Advertising Networks: Only with your explicit consent, for personalized advertising and analytics purposes.

International Transfers

Your personal data may be transferred to and processed in countries outside of Canada, including Malta, the United Kingdom, Sweden, and other jurisdictions where our service providers or affiliates operate. When transferring data internationally, magicred ensures appropriate safeguards to protect your information, including but not limited to:

Implementation of Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities.
Compliance with Canadian privacy laws and European data protection standards where applicable.

These measures are intended to ensure adequate protection of your personal data wherever it is processed.

Data Retention

magicred retains personal data for no longer than is necessary for the purposes outlined in this policy, considering legal, regulatory, and operational requirements. Retention periods are as follows:

Personal Data: Retained for a maximum of 5 years after the closure or inactivity of your account, except where extended retention is required by law.
Payment and Transaction Data: Retained in accordance with financial and auditing requirements, generally for 5 years.
Marketing Data: Retained until you withdraw consent or unsubscribe from communications.
Technical and Behavioral Data: Retained as necessary for security monitoring and service improvement, subject to relevance and data minimization principles.

You may request deletion of your personal data at any time, subject to overriding legal obligations and necessary account operations.

Your Rights

Under applicable Canadian privacy laws and regulations, you have the following rights regarding your personal data processed by magicred:

Access: The right to obtain confirmation of whether we process your data and access to the data held about you.
Correction: The right to request rectification of inaccurate or incomplete personal data.
Deletion: The right to request erasure of your personal data, subject to legal retention requirements.
Restriction of Processing: The right to ask us to limit the processing of your personal data in certain circumstances.
Objection: The right to object to processing of your data for direct marketing or on grounds relating to your particular situation.
Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller if technically feasible.
Withdrawal of Consent: You may withdraw your consent to marketing communications and cookies at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected].

Cookies & Tracking Technologies

magicred uses cookies and similar tracking technologies to enhance your experience and support the operation of our website. The categories of cookies used include:

Session Cookies: Temporary cookies that expire once you close your browser, essential for maintaining your active session and login state.
Persistent Cookies: Cookies that remain on your device for a defined period to remember preferences and provide personalized content.
Third-party Cookies: Cookies set by external service providers such as analytics tools, advertising networks, or social media platforms to understand usage patterns and target advertising.

Cookies serve purposes such as:

Functional: Enabling core website features and secure login.
Analytical: Collecting data on how visitors use the site to improve performance and content.
Advertising: Delivering relevant marketing content based on browsing behavior.

You can manage or disable cookies through your browser settings or by using the cookie management tools provided on the magic-red.ca website. Please note that disabling certain cookies may impact your user experience and the functionality of our services.

Data Security

magicred implements comprehensive technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

Use of SSL/TLS encryption protocols to secure data transmission between your device and our servers.
Encryption of sensitive personal and payment information stored on our systems.
Strict access controls and role-based permissions limiting data access to authorized personnel only.
Regular security audits, vulnerability assessments, and penetration testing to identify and mitigate risks.
Continuous staff training and awareness programs on data protection and confidentiality requirements.
Implementation of secure data backup and disaster recovery procedures.

Complaints & Contacts

If you believe that magicred has violated your data protection rights or have concerns about how your personal data has been processed, you may file a complaint as follows:

Contact our Data Protection Officer at [email protected] with full details of your concern.
We will acknowledge your complaint promptly and investigate the matter diligently.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or any relevant provincial data protection authority.

We are committed to addressing your concerns transparently and fairly to uphold your privacy rights.

Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business operations, or industry standards. Any significant changes will be communicated to you through notifications on the magic-red.ca website or via email where applicable.

The date of the last revision of this policy is June 2025.